Helping You Discover Your Child's Voice
Family-Centered Speech-Language Training
- …
Helping You Discover Your Child's Voice
Family-Centered Speech-Language Training
- …
Frequently Asked Questions
Who are we?
We are a global team with diverse backgrounds from medicine, education, linguistics, counseling, and data science, dedicated to helping families overcome communication challenges and thrive.
What is PenguinSmart?
What's your approach to care?
How are you different from traditional clinical therapy models?
Who are your providers and what are their credentials?
Who's this for?
What age demographics do you serve?
What diagnoses & conditions do you work with?
What regions do you serve?
What languages do you work in?
Starting care
How do I know if intervention is needed?
What is the process to get started?
Can PenguinSmart's Services be covered by insurance, HSA/FSA, or state programs?
What sorts of payment methods do you use?
How long do I have to wait to start?
How do I know it works?
If PenguinSmart services are fully online, how do you assess my loved one's abilities prior to and during the program?
How do you track progress?
What is this 100% effective guarantee?
Our programs & scheduling
What does a training session look like?
How frequent are the sessions?
How long is one program cycle, and how long do people tend to work with us?
Do patients need to be present for sessions with SLPs or caregiver coaches?
What does our Customized Private Coaching program look like?
How can I fit yet another program into my busy schedule?
Will my child pay attention during sessions?
How can I get support?
How do I access?
How do I access PenguinSmart's services?
What materials do I need to buy for this program?
How long can I use the program resources after the program cycle ends?
How can I get support?
Our policies
How does PenguinSmart keep my family's data private and secure?
Can I pause or reschedule my service?
What is your refund policy?
What options do I have if I decide not to move forward after the insurance preapproval results?
Does the money-back guarantee policy work with government-funded programs?
Can I pay for your services using FSA/HSA debit cards?
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